Contact information
Thanks for getting in touch!
Before you write to us, have a look at the questions below. There's a good chance your answer is already here.
Frequently Asked Questions
How do I return a product?
We offer a 90-day satisfaction guarantee. If the product isn't right for you, you can return it within 90 days of purchase, without giving a reason.
To start a return and receive our warehouse address, email us at contact@joinnoya.com with your order number. Once we've received and checked your parcel, we'll refund you to your original payment method.
How long does delivery take?
Orders are prepared within 1–2 business days and delivery usually takes 6 to 12 business days, depending on where you are. That's a typical total of 7 to 14 business days.
Can I change my delivery address?
Yes, but only if your order hasn't shipped yet. Email us at contact@joinnoya.com as soon as you can with the new address.
How do I use the guarantee?
You have a full 90 days to try the product. If you're not happy with it, just email us with your order number and a short description of the situation, and we'll take care of the rest.
Why Buy From Us
- 90-day satisfaction guarantee
- Free delivery on every order
- We reply within 24 hours on business days
- A real person answers, not a script
Contact Us Directly
If you have another question, or you'd simply like to get in touch:
contact@joinnoya.com
We reply within 24 hours on business days.