Contact information
Thanks for getting in touch.
Before you write to us, have a look at the questions below. There's a good chance your answer is already here.
Frequently Asked Questions
How do I get a refund?
We offer a 30-day satisfaction guarantee. If the product isn't right for you, email us within 30 days of your order arriving. You don't need to give a reason.
Write to contact@joinnoya.com with your order number, or the email address you used at checkout, and a short note on how you got on with it. We'll confirm your refund by email and let you know if anything needs to come back to us. In most cases it won't.
How long does delivery take?
Orders are prepared within 1–2 business days. Inside the United States, delivery usually takes 6 to 12 business days, so a typical total of 7 to 14 business days. Elsewhere in the world it usually takes 10 to 20 business days from dispatch, depending on your country and local customs.
Can I change my delivery address?
Yes, but only if your order hasn't shipped yet. Email us at contact@joinnoya.com as soon as you can with the new address.
How do I use the guarantee?
You have a full 30 days to try the product. If you're not happy with it, email us with your order number and a short description of the situation, and we'll take care of the rest.
Why Buy From Us
- 30-day satisfaction guarantee
- Free delivery on every order, worldwide
- We reply within 24 hours on business days
- A real person answers, not a script
Contact Us Directly
If you have another question, or you'd simply like to get in touch:
We reply within 24 hours on business days. No question is too awkward, we've heard it before and we won't make it weird.