Shipping policy
🚚 Where We Ship
We currently ship to addresses within the United States only.
We deliver to all 50 states, including Alaska and Hawaii, and to PO Boxes. We do not ship to APO/FPO military addresses, U.S. territories, or destinations outside the United States.
Your order is handled by trusted carriers.
⏱ Processing and Delivery Times
Order preparation: 1–2 business days Delivery: usually 6 to 12 business days, depending on your location
That gives a typical total of 7 to 14 business days from the moment you order to the moment it reaches your door.
Orders placed on weekends or public holidays are prepared on the next business day. During promotions and peak periods, preparation can take slightly longer, and we will email you if there is a delay on your order.
These are estimates rather than guarantees. Carrier delays, severe weather, and holiday volume can extend them.
💸 Shipping Costs
Delivery is free on every order. No minimum spend.
The full cost of your order, including any applicable sales tax, is always shown before you complete checkout. There are no additional charges added afterwards.
Customs and duties. Where an order enters the United States from abroad, all import duties, tariffs, and customs fees are paid by us. You will never be asked to pay anything to the carrier on delivery. If a carrier ever contacts you requesting payment before releasing your parcel, do not pay it. Forward the message to us and we will handle it.
🔁 Changes and Cancellations
Once you place an order, it is passed straight through to fulfillment. For that reason we are not able to cancel or modify it afterwards.
You can still use our returns process once the parcel arrives. No stress, you have a full 90 days.
Please double-check your shipping address at checkout, including any apartment or unit number, as we cannot redirect a parcel once it has been dispatched. If a parcel comes back to us as undeliverable because the address was incorrect or incomplete, we can reship it once you cover the reshipping cost, or refund the product price minus the shipping cost we already paid on the first delivery.
📍 If Your Parcel Hasn't Arrived
If tracking shows your parcel as delivered but you don't have it:
- Contact the carrier first. The parcel may be waiting at a collection point, or it may have been handed to a neighbor or building reception.
- Still can't find it? Email us at contact@joinnoya.com and we'll help as quickly as we can.
In rare cases tracking may be unavailable because of technical delays on the carrier's side. If that happens, get in touch with us as well.
Where a parcel is confirmed lost in transit, we reship or refund it at no cost to you.
✉️ Shipping Confirmation and Tracking
Once your parcel is dispatched, you'll receive an email with your shipping confirmation and tracking number.
Tracking usually activates within 24 hours of dispatch.
Orders containing more than one item may ship in separate parcels and arrive on different days. Each parcel gets its own tracking number.
📬 Contact
Customer service hours: Monday to Friday Response time: within 1 business day Email: contact@joinnoya.com
Correspondence address: ul. Szczęsna 26, 02-454 Warsaw, Poland
Please do not send returns to this address. It is a company registration address, not the warehouse that processes returns. To make a return, email us first and we will send you the correct address.