Shipping policy

Last updated: 9 August 2026

Where We Ship

We ship worldwide.

Within the United States we deliver to all 50 states, including Alaska and Hawaii, and to PO Boxes. We do not ship to APO/FPO military addresses.

Outside the United States we deliver to most countries. If checkout doesn't accept your address, we don't currently ship to your country. Your order is handled by trusted carriers.

Processing and Delivery Times

Order preparation: 1–2 business days

• United States: 6 to 12 business days from dispatch, so a typical total of 7 to 14 business days from order to doorstep
• Rest of the world: 10 to 20 business days from dispatch, so a typical total of 11 to 22 business days, depending on your country and local customs processing

Orders placed on weekends or public holidays are prepared on the next business day. During promotions and peak periods, preparation can take slightly longer, and we will email you if there is a delay on your order.

These are estimates rather than guarantees. Carrier delays, customs processing, severe weather, and holiday volume can extend them.

Shipping Costs

Delivery is free on every order, worldwide. No minimum spend.

The full cost of your order, including any applicable sales tax, is always shown before you complete checkout. There are no additional charges added by us afterwards.

Customs and duties. For orders delivered within the United States, all import duties, tariffs, and customs fees are paid by us. You will never be asked to pay anything to the carrier on delivery.

For orders delivered outside the United States, local import duties and taxes may be charged by your country's customs authority and are the responsibility of the recipient. These charges are set by your government, not by us, and we have no way to calculate them in advance.

Changes and Cancellations

Once you place an order, it is passed straight through to fulfillment. For that reason we are not able to cancel or modify it afterwards.

You can still request a refund once the parcel arrives. You have a full 30 days, and in most cases we won't ask you to send anything back.

Please double-check your shipping address at checkout, including any apartment or unit number, as we cannot redirect a parcel once it has been dispatched. If a parcel comes back to us as undeliverable because the address was incorrect or incomplete, we can reship it once you cover the reshipping cost, or refund the product price minus the shipping cost we already paid on the first delivery.

If Your Parcel Hasn't Arrived

If tracking shows your parcel as delivered but you don't have it:

1. Contact the carrier first. The parcel may be waiting at a collection point, or it may have been handed to a neighbor or building reception.
2. Still can't find it? Email us at contact@joinnoya.com and we'll help as quickly as we can.

In rare cases tracking may be unavailable because of technical delays on the carrier's side. If that happens, get in touch with us as well.

Where a parcel is confirmed lost in transit, we reship or refund it at no cost to you.

Shipping Confirmation and Tracking

Once your parcel is dispatched, you'll receive an email with your shipping confirmation and tracking number.

Tracking usually activates within 24 hours of dispatch.

Orders containing more than one item may ship in separate parcels and arrive on different days. Each parcel gets its own tracking number.

Contact

Customer service hours: Monday to Friday
Response time: within 1 business day
Email: contact@joinnoya.com

Correspondence address: ul. Szczęsna 26, 02-454 Warsaw, Poland